Re: CR Survey of 48,000 cellular users

On Tue, 4 Dec 2007 18:29:17 -0800, "Joel Koltner"
<JKolstad71HatesSpam@[EMAIL PROTECTED]
> wrote:

>"SMS ???. ?" <scharf.steven@[EMAIL PROTECTED]
> wrote in message 
>news:4755f2af$0$84232$742ec2ed@[EMAIL PROTECTED]
>> I wonder how long Sprint can continue in business as an independent
company. 
>> They have the worst coverage, a poor selection of handsets, and their
Wi-Max 
>> plan has gone nowhere.
>
>To most consumers, none of these matter that much:
>
>-- If Sprint has coverage where you work and play (and this is still >90%
of 
>the population), you're happy.

But if they have excessive amounts of dropped calls?

If they screw up your billing, and make it hard to get it fixed?

If they screw up your account when you move?

If they refuse to repair a problematic phone telling you its just a
PRL issue?

If CSRs lie to you due their handle time limits and need to get you
off  the line?

If the phones die at 13 months age?

If the coverage changes so calls won't go through?

DON'T YOU READ THE POSTS here from the folks that give up on Sprint,
and help give it
the highest Churn rate, and lowest ratings for customer service?


>-- The phone selection is broad enough very few people won't find a phone
they 
>like (it's only the <<1% of Sprint customers in places like this
newsgroups 
>who tend to be super-picky about which very particular model they want...

>someone like my mother would tend to pick, e.g., the best-looking phone
that 
>just has regular voice services!)
>-- The average customer doesn't know a thing about WiMax yet
>
>So you see, while Sprint may or may not be that great of a business, the 
>reasons it is or isn't don't have a lot to do with the reasons you
listed, 
>IMO.  Keep in mind that someone posting to this newsgroup -- such as 
>yourself -- is usually *quite* far from the "average" Sprint customer,
being 
>*much* more knowledgable about Sprint's offerings and business.
>
>---Joel
>