Re: CR Survey of 48,000 cellular users

"Ron" <ron.clifford@[EMAIL PROTECTED]
> wrote in message 
news:gpddl3doi0endtcdnbs2gbftpjnc302vqd@[EMAIL PROTECTED]
> But if they have excessive amounts of dropped calls?
> If they screw up your billing, and make it hard to get it fixed?
> If they screw up your account when you move?
> If they refuse to repair a problematic phone telling you its just a
> PRL issue?
> If CSRs lie to you due their handle time limits and need to get you
> off  the line?
> If the phones die at 13 months age?
> If the coverage changes so calls won't go through?

These are all decent reasons that many customers would leave Sprint for, 
certainly.  (Although the very first, "excessive amount of dropped calls"
is 
probably likely to be no better with any other carrier.)

> DON'T YOU READ THE POSTS here from the folks that give up on Sprint,
> and help give it
> the highest Churn rate, and lowest ratings for customer service?

Sure, I was just pointing that the somewhat smaller total coverage
area/phone 
selection/WiMax were *not* reasons most people would or wouldn't choose 
Sprint.

I do accept that Sprint's "customer service" is about the worst in the 
industry. :-)

---Joel