On Mon, 25 Feb 2008 12:41:41 -0800 (PST), Alex <samalex@[EMAIL PROTECTED]
>
wrote:
>Hi,
>
>My wife as a Razr that's about 15 months old, and about 4 months after
>getting the phone we left it in the cupholder of our car where a
>fastfood soda cup had been and leaked leaving about 1/2 inches of
>water. The water seeped into the phone just enough to moisen the dot
>and turn it red, but the phone has never had an issue due to this.
>
>Now, the henge of the phone has started getting very wobbly, and from
>time to time when talking on it, it just dies. It's due to the henge
>because about 3 out of 5 times you can recreate the issue by talking
>on it and moving the screen ****tion of the phone side to side to
>recreate the issue.
>
>I know when i take the phone back to Alltel they'll give me grief over
>the moisture spot, but is there anything I can do or say to get this
>fixed? We pay the warranty on this phone each month, plus being an
>Alltel customer for over 12 years (well they were 360 Communications
>when I signed-up), will that help?
>
>Just curious -- I gotta get her phone fixed, but I don't want to jump
>through dumb-ass hoops. Thanks,
>
>Alex
1. Phones only carry a 12 month warranty, and you say it's older than
that - so this is not a warranty issue but normal wear and tear.
2. You don't pay every month for your warranty. You may, however,
pay monthly for INSURANCE.
3. That insurance is from a different company, not Alltel. It's up
to them to decide if they will replace the phone, not Alltel.
|
