Can't set up Alltel voicemail

My Alltel account is new as of Mar 3, so I've been trying to set up
voicemail per instructions.  When I punch in my number (including area
code) and hit SND, I get a busy signal.  Then I tried *78 + SND, and
that gets a busy signal as well.  Anybody know what the problem might
be?  And before you ask, yes my plan definitely includes voicemail.

A call to *611 got a nice lady with a foreign accent who was very
apologetic but totally clueless and no help at all.

All else failing, I'll go to an Alltel store tomorrow to see if I can
find help there.  But I hope I won't have to.  ;)

Larc



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