On Mon, 17 Mar 2008 09:25:43 -0700 (PDT), Alex <samalex@[EMAIL PROTECTED]
>
wrote:
>On Feb 25, 7:54 pm, PaulMaudib <n...@[EMAIL PROTECTED]
> wrote:
>> On Mon, 25 Feb 2008 12:41:41 -0800 (PST), Alex <sama...@[EMAIL PROTECTED]
>
>> wrote:
>>
>>
>>
>>
>>
>> >Hi,
>>
>> >My wife as a Razr that's about 15 months old, and about 4 months after
>> >getting the phone we left it in the cupholder of our car where a
>> >fastfood soda cup had been and leaked leaving about 1/2 inches of
>> >water. The water seeped into the phone just enough to moisen the dot
>> >and turn it red, but the phone has never had an issue due to this.
>>
>> >Now, the henge of the phone has started getting very wobbly, and from
>> >time to time when talking on it, it just dies. It's due to the henge
>> >because about 3 out of 5 times you can recreate the issue by talking
>> >on it and moving the screen ****tion of the phone side to side to
>> >recreate the issue.
>>
>> >I know when i take the phone back to Alltel they'll give me grief over
>> >the moisture spot, but is there anything I can do or say to get this
>> >fixed? We pay the warranty on this phone each month, plus being an
>> >Alltel customer for over 12 years (well they were 360 Communications
>> >when I signed-up), will that help?
>>
>> >Just curious -- I gotta get her phone fixed, but I don't want to jump
>> >through dumb-ass hoops. Thanks,
>>
>> >Alex
>>
>> 1. Phones only carry a 12 month warranty, and you say it's older than
>> that - so this is not a warranty issue but normal wear and tear.
>>
>> 2. You don't pay every month for your warranty. You may, however,
>> pay monthly for INSURANCE.
>>
>> 3. That insurance is from a different company, not Alltel. It's up
>> to them to decide if they will replace the phone, not Alltel.- Hide
quoted text -
>>
>> - Show quoted text -
>
>Hi Everyone,
>
>I took my phone into Alltel, and after they got the Insurance folks on
>the line and I explained what the phone was doing, they said they
>would approve a new phone. What's even better is the Alltel store was
>outta the red Razr, so they replaced it with an LG ax8600 for the $50
>deductable. I consider this an upgrade since the ax8600 has TONs of
>features the Razr doesn't have. So it turned out to be a good
>visit :) They even copied the contacts over to the LG phone.
>
>Anyway, just some kudos for Alltel on this one ... they made me very
>happy.
>
>Alex
They didn't "copy of the contracts" to the new phone. As this is
considered an insurance replacement, the original contract on the line
was just left in place. Nothing special there, but glad you got
closure.
|
