Please note that I am currently available for a new role - as I have
completed leading Telus Mobility's IT Core System *****sment Phase for MIN
MDN Separation and have taken them into Design. (I also previously did
the
same for Sprint PCS in KS, KS for the USA LNP rollout.)
I would be open to speak with you on how I may contribute to your
organization. Either for LNP or for any other project.
Martin Doherty
Toronto Ontario
TEL 647.887.3529
Martin.doherty@[EMAIL PROTECTED]
or Consulting Project Manager / Business Process Manager in
high-tech
telco environment.
BUSINESS EXPERIENCE.
Project Manager TELUS MOBILITY, ON
Nov 2005 - present
MIN MDN Separation Project Status:
*****sment Complete / Design Phase Next
· Lead a IT Core System Project Teams on Telus Mobility's
multi-million dollar WLNP (Wireles Local Number ****tability) Project (WLNP
is the single largest historical telecommunications project in the
Canada.)
· Flushed out and developed / established Project Teams
· Educated the teams on the CRTC mandated WLNP requirements and
conducted reviews to ensure the IT Core Systems were successful in the
timely deployment of WLNP with the IT Core systems.
· Initiatied Project Charter, Project Communication &
Do***entation,
Project Plan (based upon SDLC), IT Gate timelines, initial Resource
Budgeting Projection, etc.
· Lead team through IT Core System Impact *****sment
· Negotiated / defined Business Requirements from Business Owners.
· Ensured Core System teams were aligned with Engineering
· Lead sub-project to the Telus "MIN MDN" IT Solution could be
delivered
· Lead Core Teams into Design Phase
Project Manager / BPM CCI, ON
July 2004 - Oct 2005t
Project Management Services
i. Provided best practices Project Management
services for both internal and external client related projects as
required.
ii. Lead a AltiGen ACM Call Centre Installation
for
CCI's client, PetHealthInsurance. Scope included approximately 60 agents,
with a total of 80 staff.
Set Codefusion Project Management Do***entation Standards and Methodology:
i. This included the creation of a Project Folder
Library with corresponding sub-folders & Project Management Templates.
This
will adhere to recognized professional Project Management standards.
Also:
August 2001 - present
1.. Project & Process Management / BPM - CRM and Call Centre shops
2.. International Business Broker - Connecting Suppliers & Manufacturers
in Asia to Companies in N.A.
3.. Heavenly Bites Inc - created new specialty bakery company focused on
food allergen market.
4.. Chestnut Park Health Centre & The Health Centre
· Business Process Sup****t - Designed and Implemented Office
Operations Processes
· Developed & Implemented Marketing strategy - TTC, Seminar &
Business Promotion
· IT Office Sup****t
Project Manager SPRINT PCS, USA
Feb 2001-July 2001
MIN MDN Separation Project
· Lead a team of 20 Project Managers on Sprint's multi-million
dollar WLNP (Wireles Local Number ****tability) Project (WLNP is the single
largest historical telecommunications project in the USA and in estimated
to
have cost the industry $2-3 Billion.)
· Educated the teams on the FCC mandated WLNP requirements and
conducted reviews to ensure the Project Managers were successful in the
timely deployment of WLNP with the Sales/Marketing core back office
systems.
· Conducted BPM reviews and process improvements to deliver WLNP
on
time and budget.
· Finished 3 months ahead of schedule and uncovered 19 directly
impacted tech areas that were prevously thought to be unafected.
Director, Customer Engineering MINACS Worldwide
Nov 2000 - Jan 2001
a.. Developed & Implemented a New Account Sales system consisting of a
cross functional Design Solutions Team composed from Sales, IT, and
Operations that provided a common "face" to the customer; through the
requirements setting to the final delivery of a Minacs CRM solution.
b.. As a Direct Result, Reduced operational costs by 23% and improved
product quality and customer retention.
c.. Designed & Implemented a PM Methodology and applied this by leading
mission critical CRM deployment projects.
President Life Coach Inc
June 2000 - Nov 2000
· Designed and Implemented a Knowledge base Centre. This was a an
intellectual property retail commerce site that had the participation of
the
world's leading authors, speakers, and educators and sold their
educational
materials and seminars.
· Lead a team of 10 staff of various talents.
Project Manager Bell Mobility / CGI
May 1999 - May 2000
a.. Managed both the R&D Testing Infrastructure hardware, software
operating budget, and labor budget of $3.0 + million including quarterly
budget projections, labor and expense sign-off, completing purchase
requests
and invoice payments
b.. Reduced the over-all yearly Test Infrastructure budget by over 33%,
totaling over $1,000,000.00 in savings.
c.. Lead a team of 10 technical leaders.
PM & BPR Analyst IBM Global Services
May 1997 - May 1999
· Lead a team of 30 Senior and Junior technical staff.
Three Primary Projects:
Developed & Implemented the Strategic and Contingency Plans for :
1.) IBM National Warp Server upgrade:
Responsible for All Aspects of Implementation of Warp Server upgrade
infrastructure for all Canadian IBM sites: this included site project
kickoff, hardware & software order, build, ****p, on-site install, steady
state, return and refirmish of pre-used Servers.
Mapped and led the Process that included Quality Assurance / Quality
Control
sign-off worksheets; complete deployment process diagrams, and procedure
do***entation. completed five months ahead of schedule & under budget,
with
limited resources.
2.) Developed & Implemented a Process and Procedure Do***ent Database
System
that became ISM Standard. IBM LOVEM was used as a methodology guideline.
· Allowed Client, Tech Sup****t and End User the ability to easily
understand either a high to mid or low level process to the procuder
level.
· Trained Server Sup****t Team on the proper use and maintance of
this system.
3.) Planned & Implemented Server Team Move:
· Negoticated space for Server Farm / Testing Lab on behalf of ISM
-
resulted aquirming in premier lab space.
· Designed & Planned Server Farm / Testing Lab Topologhy and
Negotiated with Vendors - saved approximatedly 50% of design costs.
· Lead the Move for the entire Server Team Call Centre from 3500
Steeles to 3600 Steeles - completed on schedule.
Sales Executive People's Network Television
Oct 1995 - May 1997
a.. Built and sup****ted a Team of some 1000 Sales Reps
b.. Rewarded as North America's Top Executive in 1995 & 1996.
c.. Generated NA sales of approximately $3.5 million in yearly Gross
Revenue.
d.. Designed and Lead Workshops and Seminars for business owners
implement
and manage systems that allow business owners to optimize business growth
through proper planning a goal setting.
e.. Designed and Lead Workshops and Seminars for Sales People to
implement
and manage a Sales Model system to increase sales revenue.
Computer Analyst Canada Life
May 1994 - Oct 1995
Project Leader
a.. Conversion of 1300 terminals to a mainframe PC LAN during a 1 1/2
year
program - was completed several months ahead of schedule due a Redesigned
PC
build installation processes that decreased PC Deployment timelines by
90%.
· Incor****taed Main Frame and Tape backup technolgy for PC Image
builds that changed the "1 a day" PC Build and Deployment Model to 30+
PCs
per day.
a.. Set standards for PC Diagnostics Developed & implemented anti-virus
standards and methodologies that previously were not in place.
b.. Conducted PC installation and sup****t and training sessions to
Canada
Life Standard
c.. Installed and sup****ted OS/2 2.0,2.11, Warp, IBM-DOS 3.3 - 6.3, and
Windows 3.1-3.11, in an OS/2 Dos Lan Network environment.
d.. Installed and Implemented over 150 software applications on the
above
platforms. Resulted is a Canada Life Standard of having 2-3 PC build
options as compared to previously having no standards.
Consultant Microsave Systems Canada Inc.
May 1993 - May 1994
· Conducted On-site PC Hardware, Software and Networking Services.
· Provided technical sup****t to the marketing
· Implemented and managed ramdom hardware, software testing and
dianostic procedures
Owner Small Business
Computer
Sevices Jan 1986 - Apr 1993
· Provided computer outsourcing sytems analysis services to small
and medium organizations
· Developed and marketed a successful mail order organization of
my
self written computer programs
· Built and established a customer base of over 6000 throughout 70
countries
a.. Authored four IT manuals: Build Your Own PC from an XT Frame -
Tomorrow House -Smart House Technology and Evaluation of File Servers &
Network Systems
Software & Hardware Platforms
Mainframe, client server and network, IVR / CTI Telcom, NT, UNIX, Novell,
and various other technologies.
Software Tools: Lotus Notes v4.11 & v4.51,OS/2 Warp v3.00 &
v4.00,
Windows NT & 95, Lotus Smartsuite. MS Project, MS Exchange, MS Excel,
MS
Word, Visio.
EDUCATION
a.. System Analysis / Business Computer Programming, Nova Scotia
Community
College
b.. Novell Networking / PC Sup****t Specialist - Prime Tech Institute
Extended Education
Computer Related
Personal Development
IBM Line Of Visibility Enterprise LOVEM -IBM
June, 1997
Leader****p and Team Performance Workshop (Level III) November, 2000
Project Management Workshop - IBM March 1998
Apollo 13.5 . Team Building Workshop (Ontario Science Centre)
April
2000
Process Management Workshop September 1998
The Breakthrough Experience October 1999
Year 2000 *****sment - IBM September 1998
Longevity and Nutrition Workshop April, 1997
Year 2000 Testing Methodology September 1998
Power Speaking / Power Selling Workshop II October 1995
Self Directed Work Teams Workshop - Canada Life 1995
Power Speaking / Power Selling Workshop I October,1996
Human Relation****p Workshop August 1996
Nuero Linguistic Programming)Workshop
August, 1995
Master Mind Weekend Personal Development Workshop / Seminar Series
...
various world leaders in the area of business and organizational success.
(August, 1995 to October, 1996 - six in total)
Qualified Member of MENSA International - May, 2003
Reiki Level One - May 30, 2004
Reiki Level Two - June 19, 2004
ACTIVITIES: black belt in kempo karate, kick boxing, mountain biking,
weight training, travel, reading, seminars.
REFERENCES: Available Upon Request
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