I bought the T-Mobile Dash with qualifying $100 rebate. Their sales
man told me over the phone that I needed to sign up for a data plan
but could drop it after receiving the rebate. I signed for their $30/
month additional data plan to my $30/month voice plan. After 8 weeks
and no rebate I called T-mobile rebate status number and visited their
tracking site. Indications were that my rebate was rejected because my
plan didn't conform to their requirements for the rebate. But not to
fear. They said there was some mix up (BS) and somehow I had two
rebate numbers entered. They said they'd resubmit the rebate. Weeks
passed and I rechecked the status. This time there were two numbers.
On said the rebate was already paid. The other said it was denied
because my plan (still paying $60/mo. for that data plan) failed to
meet requirements. I called again. They once again appoligized and
promised to clear up their mistake and issue my rebate. About a month
p***** and still no rebate. I call again and T-Mobile says they are
experiencing "systemic issues" and that my rebate is one of those
affected. I am given another tracking number. I'm on about my sixth
tracking number at this point. I'm assured this will be cleared up and
that my rebate will be issued within 6 to 8 weeks. About 3 weeks later
I check the rebate status web page. The new tracking number I was
given to clear up T-Mobile's "systemic issues" f*cking up the
processing of my rebate no says, once again, that my rebate is denied
because my plan fails to meet the requirements. I call T-Mobile's
rebate status phone number and I get a message that "due to
overwhelming response" there may be a long wait to talk to a rep. At
least I'm not alone in this. About 3 minutes pass before I hear a
click on the line as T-Mobile's phenomenal sup****t hangs up on me.
