Phone selection is weak, but service where I live is great.
"Todd Allcock" <elecconnec@[EMAIL PROTECTED]
> wrote in message
news:g2958u$aao$4@[EMAIL PROTECTED]
> At 05 Jun 2008 02:34:52 -0500 larry wrote:
>
>> Don't put much faith in anything Tmobile phone agents tell you.
>
> I get my info/promises directly from customer care, with my account
> appropriatly notated- not from local store agents, just so I have a
> stronger negotiating position if things get screwed up..
>
>> I got screwed around when I ****ted from landline to Tmo prepaid
>> ($100 gold plan) then three months later wanted to ****t the number
>> back to landline. I was told no prob, you can have new Tmo number,
>> no loss of prepaid time or anything from an Arizona phone agent.
>
> Yeah, the promises of a local store guy can't really help you with
> cor****ate,
> unfortunately.
>
>> An hour after the number ****ted, I called for the new number and
>> was told the account was deleted, PERIOD, no time, no gold, sim
>> unusable, nothing. After polity raising hell, and escalated to a
>> supervisor, he gave me the same story. After a half hour he said he
> could give me credit for the remaining
>> time if I went to a store and bought an activation card. Luckily, I
>> already had a spare sim, and got the credit.
>
> Sounds like they took good care of you.
>
>> But I lost the value and time of the activation card, gold status and
>> stuck on a 469 area code.
>
> Why did you lose Gold? When they messed up my prepaid account in a
****t,
> they restored my credit and my gold status.
>
>> I really thought they changed, but this was like their crappy cust
>> serv when I suffered thru a year with them 6 years ago.
>
> No offense, but if that is a typical "horror story" from your tenure
with
> T-
> Mo, you haven't used many other carriers! ;-)
>
>> Lost that warm fuzzy feeling, guess they are still Trouble-mobile.
>
> I have NO problems with their customer service- phone selection and
> coverage is weak, but their CS is tops in my book...
>
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