At 25 May 2008 06:17:50 -0700 AllenHarkleroad wrote:
> Sprint: Military? Here's your bill for $500.00
>
> "Sprint thanked Ryan for his tour with the Navy by charging him $0.75
> per minute for airtime, resulting in a $500 bill. When Ryan
> complained, Sprint's customer service representatives called him
> irresponsible, and gently explained that they couldn't care less
> about
> his problem."
>
> http://consumerist.com/tag/charges/?i=5010882&t=sprint-military-eh-he...
While I sympathize with the "victim" in the story, as usual, The
Consumerist always glosses over the part where the consumer contributes to
his or her own problem.
In this case, the "victim" suspended his service when deployed overseas by
converting to a $0.75/min rate plan. Upon his return to the states he
never called Sprint to reactivate the phone and made a ton of calls at
$0.75/min, apparently figuring Sprint would somehow deduce telepathically
he wanted to turn his service back on.
Sprint obviously could've handled this in a more consumer-friendly way by
rerating his bill after the fact, but they had no obligation to. They
did,
however, offer to forgive half the bill and agreed to setup a payment
plan.
However, that's not nearly as a good a Consumerist story as "Evil
Cor****ation Screws Patriotic Defender of Freedom." ;-)
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