Dell guilty of fraud

http://www.pcworld.com/businesscenter/article/146371/court_finds_dell_guilty_of_fraud.html

<quote>

The Albany County Supreme Court found that Dell deprived customers of
technical sup****t that they bought or were eligible for under warranty
in several ways, including by requiring people to wait for very long
times on the phone, repeatedly transferring their calls and frequently
disconnecting their calls.

Dell also often failed to provide onsite repairs for customers who
bought contracts for such sup****t and often blamed software when
hardware was actually the problem, the court found. The company also
sometimes refused to offer sup****t when a sup****t contract ended, even
though the user had first complained about a problem before the end of
the contract. Subscribers to a "next-day" repair service sometimes
waited as long as a year for sup****t, the court found.

</quote>

It's about time.  They've been doing it for at least ten years.
That's how long ago I ran into the Dell no-service buzz-saw.

Robert.