Re: Dell guilty of fraud

Robert Myers <rbmyersusa@[EMAIL PROTECTED]
> wrote:

>
>http://www.pcworld.com/businesscenter/article/146371/court_finds_dell_guilty_of_fraud.html
>
><quote>
>
>The Albany County Supreme Court found that Dell deprived customers of
>technical sup****t that they bought or were eligible for under warranty
>in several ways, including by requiring people to wait for very long
>times on the phone, repeatedly transferring their calls and frequently
>disconnecting their calls.

was it brought up where the call centres are located?
>
>Dell also often failed to provide onsite repairs for customers who
>bought contracts for such sup****t and often blamed software when
>hardware was actually the problem, the court found. 

not nice

>The company also sometimes refused to offer sup****t when a sup****t
contract ended, even
>though the user had first complained about a problem before the end of
the contract. Subscribers
> to a "next-day" repair service sometimes waited as long as a year for
sup****t, the court found.

fraud

>
></quote>
>
>It's about time.  They've been doing it for at least ten years.
>That's how long ago I ran into the Dell no-service buzz-saw.
>
>Robert.

glad I never got a dell - he always look slippery