Re: Dell guilty of fraud

Robert Myers <rbmyersusa@[EMAIL PROTECTED]
> wrote in
news:a9d5e742-0a50-4ee2-b867-f177b615f092@[EMAIL PROTECTED]
 

> 
> http://www.pcworld.com/businesscenter/article/146371/court_finds_dell_g
> uilty_of_fraud.html 
> 
> <quote>
> 
> The Albany County Supreme Court found that Dell deprived customers of
> technical sup****t that they bought or were eligible for under warranty
> in several ways, including by requiring people to wait for very long
> times on the phone, repeatedly transferring their calls and frequently
> disconnecting their calls.
> 
> Dell also often failed to provide onsite repairs for customers who
> bought contracts for such sup****t and often blamed software when
> hardware was actually the problem, the court found. The company also
> sometimes refused to offer sup****t when a sup****t contract ended, even
> though the user had first complained about a problem before the end of
> the contract. Subscribers to a "next-day" repair service sometimes
> waited as long as a year for sup****t, the court found.
> 
> </quote>
> 
> It's about time.  They've been doing it for at least ten years.
> That's how long ago I ran into the Dell no-service buzz-saw.
> 
> Robert.
> 

Wow! Dell sure has gone to the ****s. My first PC was a Dell Dimension 
486 and back then they had really good sup****t and didn't even charge for 
one year of next day onsite service. Twice they came to my house to 
replace a bad PSU and bad floppy drive and both times they came to my 
home the very next day after I phoned them. Shame on you Dell!